Cancellation & Refund Policy

Cancellation & Refund Policy

1. Scope

This Cancellation & Refund Policy applies to Consulting Services purchased directly from SOZA Ventures LLC through sozaventures.com.

2. Standard Packages

Starter

Price: US$1,500

Includes: 3 Consulting sessions

Advanced

Price: US$6,000

Includes: 5 Consulting sessions

These are prepaid, one-time Consulting packages.

They do not automatically renew.

3. 24-Hour Cancellation Period

A Client may request cancellation and a full refund within 24 hours after purchase, provided that before we receive the cancellation request:

• no Consulting session has occurred;
• no onboarding meeting has occurred;
• SOZA Ventures has not begun material Client-specific preparation;
• SOZA Ventures has not begun a substantive review of Client materials; and
• no other substantive Consulting Service has been provided.

Cancellation requests must be sent to:

hello@sozaventures.com

If these conditions are satisfied, the engagement will be cancelled and the applicable payment refunded.

4. When an Engagement is Considered to Have Begun

For purposes of this Policy, an engagement begins upon the earliest of:

• commencement of a Consulting session;
• commencement of an onboarding or strategy meeting;
• commencement of substantive Client-specific analysis;
• commencement of substantive review of Client materials;
• commencement of material Client-specific preparation; or
• provision of another substantive Client-specific Consulting Service.

5. Cancellation After Services Begin

Once the engagement has begun, Consulting package fees are generally non-refundable, except:

• where expressly stated in this Policy;
• where SOZA Ventures agrees otherwise in writing; or
• where applicable law requires otherwise.

The package price reflects not only attendance at individual calls, but also reservation of Consulting capacity, preparation, analysis and professional availability.

6. Client Change of Mind

A refund is not normally provided after the engagement begins because:

• the Client changes its mind;
• the Client changes business priorities;
• the Client no longer requires the remaining sessions;
• management changes;
• a project is cancelled;
• funding circumstances change; or
• the Client decides not to implement recommendations.

7. Unused Sessions

The Client's decision not to use one or more sessions does not create a right to a partial refund.

Unused sessions remain available during the applicable package period.

Starter

Sessions must be used within 90 days after purchase.

Advanced

Sessions must be used within 180 days after purchase.

Sessions remaining unused after the applicable period expire without refund unless:

• SOZA Ventures agrees to an extension;
• the failure to schedule was caused by SOZA Ventures; or
• applicable law requires otherwise.

8. Rescheduling

Clients may reschedule a session without penalty by providing at least 48 hours' notice.

A request received less than 48 hours before the scheduled start time may result in the session being treated as used.

9. No-Shows

If the Client fails to attend a scheduled session without adequate notice, the session may be considered used and will not ordinarily be refunded or replaced.

10. Late Attendance

Consulting sessions normally end at the originally scheduled end time.

Late arrival does not extend the scheduled session.

If the Client arrives so late that a meaningful consultation cannot reasonably take place, the session may be treated as a no-show.

11. Exceptional Circumstances

SOZA Ventures may waive rescheduling or no-show rules in exceptional circumstances at its discretion.

Examples may include serious emergencies or other circumstances that reasonably prevented timely notice.

A discretionary exception on one occasion does not require SOZA Ventures to grant the same exception in future circumstances.

12. Cancellation or Rescheduling by SOZA Ventures

If SOZA Ventures reschedules a session, the session will not be considered used.

We will make reasonable efforts to provide an alternative date.

13. SOZA Ventures Unable to Provide a Session

If SOZA Ventures is unable to provide an unused session and no mutually reasonable alternative can be arranged, the Client will be entitled to a refund for that undelivered session.

For the limited purpose of calculating such a refund, package value will be allocated as follows:

Starter

US$1,500 ÷ 3 sessions = US$500 per session

Advanced

US$6,000 ÷ 5 sessions = US$1,200 per session

This allocation is used only for determining refunds where SOZA Ventures cannot deliver a remaining session.

It does not mean that the package otherwise consists exclusively of separately priced calls, as the package may also include preparation, analysis and reserved capacity.

14. SOZA Ventures Declines an Engagement Before Work Begins

If SOZA Ventures declines an engagement before providing substantive services, amounts paid for that engagement will be refunded.

15. Termination Due to Client Conduct

If SOZA Ventures terminates an engagement because of:

• fraud;
• unlawful activity;
• abusive or threatening conduct;
• material breach of the Consulting Terms; or
• another material violation by the Client,

amounts previously paid may remain non-refundable to the extent permitted by applicable law.

16. Dissatisfaction With Recommendations

Consulting necessarily involves professional judgment.

A refund is not available solely because:

• the Client disagrees with a recommendation;
• the Client chooses not to implement a recommendation;
• the Client implements the recommendation differently;
• the Client does not achieve an expected business result;
• revenue does not increase;
• marketing performance does not meet expectations;
• a product does not succeed;
• a third-party platform changes;
• market circumstances change; or
• business circumstances change.

This does not affect rights that cannot lawfully be excluded.

17. Duplicate Charges

If a Client is accidentally charged more than once for the same purchase, the verified duplicate payment will be refunded.

18. Payment Errors

If you believe a payment was processed incorrectly, contact:

hello@sozaventures.com

Please contact us promptly so we can investigate.

19. Refund Method

Approved refunds will ordinarily be returned to the original payment method.

Refunds are processed through the applicable payment provider.

After SOZA Ventures submits a refund, the time required for funds to appear is controlled by the financial institution, card network or payment provider.

20. Currency and Exchange Rates

Payments and refunds are processed in the transaction currency indicated at checkout.

If your bank or card issuer converts the transaction into another currency, differences caused by exchange rates, conversion fees or bank charges are generally outside SOZA Ventures' control.

21. Chargebacks and Payment Disputes

If you believe there is a problem with a charge or the Consulting Services, we encourage you to contact us first at:

hello@sozaventures.com

Nothing in this Policy prevents a cardholder from exercising rights available under applicable law or payment network rules.

SOZA Ventures reserves the right to contest a chargeback or payment dispute where we reasonably believe:

• the transaction was authorized;
• applicable terms were accepted;
• the Client received the applicable services;
• sessions were made reasonably available;
• a refund was not contractually required; or
• the dispute is otherwise invalid.

For purposes of responding to a payment dispute, SOZA Ventures may provide the payment processor, bank or payment network with relevant transaction evidence, including:

• order details;
• transaction information;
• applicable terms;
• evidence of acceptance;
• communications;
• scheduling records;
• meeting records;
• service delivery records; and
• relevant Client communications.

22. Mandatory Rights

Our Consulting Services are intended primarily for business and professional customers.

If applicable mandatory law provides a particular purchaser with a cancellation, withdrawal or refund right that cannot legally be waived, this Policy does not eliminate that right.

23. How to Request a Cancellation or Refund

Send your request to:

hello@sozaventures.com

Please provide:

• your full name;
• company name;
• email used for purchase;
• purchase date;
• Consulting package purchased;
• order or transaction reference, if available; and
• reason for your request.

Do not send complete payment card numbers or card security codes by email.

24. Contact

SOZA Ventures LLC

18117 Biscayne Boulevard #1434

Miami, FL 33160

United States

Email: hello@sozaventures.com